Who we are

Wherever the name HIFX is used within these pages, this refers to one or more of the trading companies of HIFX Plc or companies linked by common share ownership. For more information concerning HIFX Plc  vist: www.hifx.co.uk.

What information we collect and how

The information that we collect via this website may include:- 1. Any personal details that you type in and submit such as your name, address, e-mail address, date of birth, lifestyle and other information. 2. Your IP address (this is your computer's individual identification number for internet connection) that is automatically logged by our web server. This is used to note your interest in our website. 3. Your preferences and use of e-mail updates that are recorded by e-mails we send you (only if you have selected to receive e-mail updates on products and offers).

What we do with your information

HIFX is committed to respecting your privacy and any personal information that we obtain from this website will be collected and used in accordance with the Data Protection Act 1998 and other applicable UK legislation. The information we collect may be used:-

1. For the purposes of insurance administration by us, by other companies within the HIFX Plc group of companies or our agents, by our re-insurers and your intermediary (if you have one) and may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing our compliance with any regulatory requirements.
2. To offer policy renewal (if you have taken out a policy that can be renewed).
3. For research and statistical purposes.
4. For the investigation of or prevention of crime.
5. For credit checking purposes.

In assessing any claims you make against a policy (if applicable), we or our agents may undertake checks against publicly available information about you such as electoral roll, county court judgements, bankruptcy orders or repossessions. Your information may also be shared with other insurers either directly or via those acting for us for example, loss adjusters and investigators. It may be necessary to transfer your information to other companies within the HIFX Plc Group or service providers located outside the European Economic Area for any of the above purposes and for system administration. The data protection and other laws of those countries may not be as comprehensive as those in the UK, but we will take steps to ensure that your privacy rights are respected.

Marketing

HIFX and its agents may use your information to keep you informed by e-mail or direct mail about insurance and financial products and services that may be of interest to you. Your information may also be disclosed and used for these purposes after your insurance policy has lapsed. However, you can contact us at any time to have your details removed from lists used by us for direct marketing purposes. We can also provide you with great deals from our carefully selected partners. If you wish to receive these, then please tick the "Yes" box when entering your personal details. Note that again you may unsubscribe at a later date if you wish.

Your rights

You can ask us to update or remove your personal information by e-mail or by writing to us. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Other websites and information security

This Privacy Policy covers all websites operated by HIFX. Any other websites that may be linked to or by our website(s) will be subject to their own policies which may differ from ours. You should carefully read the privacy policies of these websites before submitting any personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. HIFX cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.